It is recommended that you store each piece of jewellery separately in a soft-lined box or pouch so your pieces don't rub against each other. Avoid wearing your jewellery swimming as chlorine damages all metals. Also, remember to remove your jewellery before gardening or household cleaning to prevent wear and chemical damage. 

Please refer to our care page for more details regarding jewellery care and longevity.

Dedicated to sustainability at every step of the production process, Jane strives to limit waste, use recycled and sustainable materials, and work with ethical precious metals and stones.

Please refer to our about page for more information.

We offer free shipping on New Zealand orders over NZD 100. Several of our pieces are made-to-order, however, we do carry some stock. Each product description will specify if the piece is currently in stock or if it is made-to-order along with a timeframe. 

Eligible returns must be posted within 7 days of receipt, and then you will be issued a refund/exchange. Please note, solid gold, custom made or sale items cannot be returned or exchanged, therefore we encourage you to purchase carefully.

Please refer to our shipping & returns page for more information regarding our policies.

For customer service enquiries or for more information regarding specific pieces, please contact info@janeeppsteinjewellery.com