It is recommended that you store each piece of jewellery separately in a soft-lined box or pouch so your pieces don't rub against each other. Avoid wearing your jewellery swimming as chlorine damages all metals. Also, remember to remove your jewellery before gardening or household cleaning to prevent wear and chemical damage. 

Please refer to our care page for more details regarding jewellery care and longevity.

Dedicated to sustainability at every step of the production process, Jane strives to limit waste, use recycled and sustainable materials, and work with ethical precious metals and stones.

Please refer to our about page for more information.

We offer free shipping on New Zealand orders over NZD 100. Many of our pieces are made-to-order, however, we do carry some stock. Each product description will specify if the piece is currently in stock or if it is made-to-order along with a timeframe. 

Returns must be posted within 10 days of receipt, and then you will be issued a refund/exchange. Please note, sale items are final sale and cannot be returned, therefore we encourage you to purchase carefully.

Please refer to our shipping page for more information regarding our policies.

For customer service enquiries or for more information regarding specific pieces, please contact info@janeeppsteinjewellery.com